Paying is simple and secure, and we check every order before it leaves. If something still isn’t right, we’ll make it right.
At a glance
- Damaged in delivery or the wrong item? Tell us within 24 hours with your unboxing video. We replace it or give you store credit.
- If we ask for the item back, the return courier is paid by you.
- Cancel before dispatch for a full refund to your original payment method.
- Prices include GST. Pay online by UPI, card, net banking or wallet. No cash on delivery.
- A GST invoice comes with every order.
What we cover
- An item damaged during delivery
- A wrong item in your parcel
What we don’t cover
- Change of mind, or a toy your child didn’t like
- Colours that look slightly different from your screen
- Damage after delivery or from use
- Items sent back without talking to us first
How to get help
- WhatsApp us within 24 hours of delivery with your order ID.
- Share your unboxing video. Start recording before you open the parcel.
- We check it and tell you if we need the item back. If we do, send it to us by courier. The return courier is paid by you.
- Once the item reaches us and passes our check, we send a replacement or add the amount to your iBoom store credit.
Replacement or store credit
- In stock: we send a replacement, and its delivery is free.
- Out of stock: we add the full amount to your iBoom store credit.
- Store credit can be used on your future orders on iboom.in. We send you the details on WhatsApp.
- Returns are settled as a replacement or store credit, not as money back.
Cancellations
- WhatsApp or email us with your order ID before your order is dispatched. There is no cancellation fee, and we refund the full amount to your original payment method within 5–7 working days.
- Orders can’t be cancelled once dispatched.
Parcel came back to us
- If a parcel comes back undelivered (wrong address, nobody available or refused at the door), we add the order amount to your iBoom store credit.
- Prefer it sent again? WhatsApp us. An extra delivery charge may apply.
Paying for your order
- All prices are in Indian rupees and include GST. There is no convenience fee.
- Delivery is free on orders of ₹2,000 and above. Below that, the charge for your PIN code is shown at checkout.
- All orders are paid online through Cashfree, our secure payment partner: UPI, debit or credit card, net banking or wallet. We never see or store your card details or UPI PIN.
- Your order is confirmed as soon as your payment goes through.
- Download your GST invoice from the order confirmation page or the Track order page. For a business invoice, add your GSTIN at checkout.
Payment problems
- Money taken but no order? Your bank usually returns it within 5–7 working days. If not, WhatsApp us the payment details and we’ll check.
- If a price is shown wrongly, we may cancel the order and refund you in full.
Our decision
We decide each request after looking at what you send us. If you disagree, write to us on the same WhatsApp number or email. This policy is governed by the laws of India. Any dispute is subject to the courts at Coimbatore, Tamil Nadu.
Need help?
Use this WhatsApp number or email for anything about your order, including complaints. Our replies come from the same number and email.
Monday to Saturday, 10 am to 5 pm
Our other policies
Last updated: 3 October 2026. iBoom, Tamil Nadu, India. GSTIN 33AARFD0982D1ZI. Online store only, no walk-in shop.